Clear Agreements for Exceptional Service

These Terms of Service ("Terms") govern your use of the luxury transportation and chauffeur services provided by IMAS WorldWide ("IMAS Chauffeur," "we," "us," or "our"). By booking or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

By accessing our website, mobile application, or booking our services via phone or email, you agree to these Terms of Service. If you do not agree with any part of these terms, you may not use our services. We reserve the right to refuse service to anyone for any reason at any time.

2. Booking & Reservations

• Advance Notice: We recommend booking at least 24 hours in advance to guarantee vehicle availability. Last-minute bookings are subject to availability.
• Vehicle Selection: While we guarantee the class and capacity of the vehicle requested (e.g., Luxury Sedan, SUV, Sprinter), specific makes, models, and colors are subject to availability.
• Confirmation: A booking is only considered confirmed once you receive a confirmation email or SMS containing your booking reference number.
• Flight Tracking: For airport pickups, we utilize real-time flight tracking. Please ensure your flight number is provided accurately during booking.

3. Cancellations & Refunds

We understand that plans change. Our cancellation policy is designed to be fair to both our clients and our chauffeurs:

• Standard Transfers: Cancellations made more than 24 hours prior to the scheduled pickup time are fully refundable.
• Late Cancellations: Cancellations made within 24 hours of the pickup time will incur a 100% cancellation fee.
• Hourly & Special Events: Cancellations for hourly charters, weddings, or large group events require a 7-day notice for a full refund.
• No-Shows: If a passenger fails to arrive at the designated pickup location without notifying our dispatch team, the full fare will be charged.

4. Rates & Payments

• Pricing: All rates are quoted in Canadian Dollars (CAD) unless otherwise specified. Quotes include base fare, standard tolls, and a standard gratuity, unless opted out by corporate agreement.
• Additional Charges: Extra stops, excessive wait times, unexpected tolls, or parking fees requested by the passenger during the trip will be billed to the credit card on file.
• Wait Time: For airport arrivals, we provide 60 minutes of complimentary wait time for international flights and 30 minutes for domestic flights. For all other pickups, 15 minutes of complimentary wait time is provided. Excess wait time is billed at our standard hourly rate.
• Authorization: A pre-authorization hold may be placed on your credit card 24-48 hours before the trip.

5. Passenger Conduct

IMAS Chauffeur maintains strict standards for the safety and comfort of both our passengers and our chauffeurs:

• Behavior: Chauffeurs have the right to terminate a trip without refund if passengers display abusive, dangerous, or illegal behavior.
• Capacity limit: Vehicles cannot be loaded beyond their legal seating capacity.
• Seatbelts: All passengers are required by law to wear seatbelts while the vehicle is in motion.

6. Vehicle Policies

• No Smoking: Smoking and vaping are strictly prohibited in all IMAS Chauffeur vehicles. A minimum $250 cleaning fee will be charged for violations.
• Damage & Cleaning: The client assumes full financial liability for any damage to the vehicle caused during the rental by them or any members of their party. A fee for excessive cleaning (e.g., spills, sickness) will be billed at a minimum of $250.
• Alcohol: Consumption of alcohol in the vehicle is only permitted where legally authorized and explicitly arranged with IMAS Chauffeur prior to the trip.

7. Delays & Liability (Force Majeure)

IMAS Chauffeur is not liable for circumstances beyond our control, including but not limited to severe weather, road closures, traffic accidents, or vehicle breakdowns. In the rare event of a mechanical failure, we will dispatch a replacement vehicle of equal or greater class as quickly as possible, or provide a full refund. We assume no liability for missed flights or appointments due to unforeseen delays.

8. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised Terms constitutes your acceptance of the changes.

9. Contact Us

If you have any questions regarding these Terms of Service, your bookings, or our corporate policies, please contact our administrative team: